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We will do everything in our power to resolve any issue


Our promise At PSA Insurance Solutions we are committed to providing you with the best possible experience and service. We rely on you to tell us when we’ve fallen short of your expectations, as only through your feedback can we continue improving and striving to provide the best possible service you have come to expect from us. 
How to lodge a complaint The simplest and quickest way to lodge a complaint is by filling in the form to the left. Alternatively you may also contact us through email: CustomerServices-fr@stellantis.com.
How to file a complaint 
We are sorry if you are not completely satisfied with our service. At PSA Insurance Solutions we strive to achieve the highest level of customer satisfaction and this is built on the feedback we receive from our customers. As such, we take every complaint very seriously. 
We undertake to acknowledge receipt within ten (10) working days and to deal with your complaint within fifteen (15) days of receipt, if all documents necessary are in order.
What do I do if I am not satisfied with the response?
If you are not satisfied with the response given by us, you may:
  • Refer the dispute in writing to the Office of the Arbiter for Financial Services (OAFS) and submit the form explained in the same website, or 
  • Refer the case to the Autorité de Contrôle Prudentiel et de Résolution situated at 61 rue Taitbout 75436 Paris Cedex 09), or 
  • Ask for the opinion of the Insurance Mediator, which is an outside, independent stakeholder, by writing to the following address: The Insurance Mediator, TSA 50 110, 75441 Paris Cedex 9 

 At any point in time, you retain the right to refer any dispute related to this Policy to the French courts.

How to submit complaints 
Submit complaint through PSA Insurance Solutions
PSA Insurance Solutions Ltd can be contacted on the email address psainsurance-complaint@mpsa.com
Submit complaint to PSA Insurance Solutions online
Use our online form.
Submit complaint to the Office of the Arbiter for Financial Services (OAFS)
Submit Complaint in writing to the Office of the Arbiter for Financial Services (OAFS) on https://financialarbiter.org.mt/en/Pages/Home.aspx and submit the form explained in the same website

We inform You that Your data is collected by PSA Insurance Limited, identified as Data Controller, and processed by PSA Insurance Manager Limited, under the brand name PSA Insurance Solutions the Data Processor. The data collected is processed for the following purposes: (i) the conclusion, management and execution of Your insurance contracts, (ii) the fight against money laundering (iii) combating insurance fraud, and (iv) analysing Your data and cross-referencing it with those of our partners to improve our products and services. Your data, which is kept for the duration necessary for this processing which will not exceed ten (10) years starting from the final expiration date or the last communication with the client depending on which event occurs last.

We inform You that, when taking out an Insurance Policy, the answer to certain questions is mandatory. In the event of false declarations or omissions, the consequences for You may be the nullity of Your contract or the reduction of the indemnities paid.

You have the right to access, rectify, delete Your data, the right of portability of Your data, as well as a right of limitation and opposition to processing. You may exercise Your rights by sending an email to psainsurance-privacy@stellantis.com or by writing to Data Protection Officer, PSA Insurance, 53, MIB House, Abate Rigord Street, Ta’ Xbiex, XBX1122, Malta.

We have policies, standards and procedures in place which support the GDPR principles in relation to the protection of customer data. 

You also have the right to lodge a complaint with the competent national supervisory authority.

© PSA Insurance Solutions
PSA Insurance Limited, Reg; C44567 is a limited liability company under Maltese law, having its registered address at: MIB House, 53 Abate Rigord Street, Ta’ Xbiex, XBX1122 Malta. The company is authorised to carry on business in terms of the Insurance Business Act, and authorised to carry on Insurance business under the freedom to provide services provisions, by the Malta Financial Services Authority (MFSA), Notabile Road, Attard BKR 3000, Malta.